Refund policy

All Sales on Digital Products are FINAL

Refund Policy for Physical Products

We want you to feel confident buying from Corvale. Refunds are issued when something goes wrong on our end — a damaged product, the wrong or missing item, a failed delivery, or an order canceled before it ships. Here's exactly how that works.

Damaged Products

• Let us know within 30 days of delivery.
• Please include a photo or video showing the damage and how it affects the product.
• If the packaging took a hit but the product itself works fine, we won't issue a refund for that alone.

Wrong or Missing Items

• Send a photo or video of what you received, including the packaging and shipping label.
• We'll issue a full refund or send a replacement, depending on what you'd prefer.

Delivery Issues

• If tracking shows your order as delivered, we're unable to issue a refund unless the carrier provides an official non-delivery certificate confirming it wasn't.

Shipping Delays
If your order has no tracking movement or remains in transit beyond:

• 60 days (international)
• 45 days (U.S.)
• 110 days (Brazil)

we'll review it for a replacement or refund at our discretion.

Order Cancellations

• Cancel before your order ships, and you'll get a full refund, no questions asked.
• Some items — including print-on-demand and preorder inventory — can't be canceled once payment is processed, since production starts immediately.

Refund Window

• Requests must be made within 90 days of your original payment. We're not able to process anything older than that.

Do I Need to Send It Back?
Usually, no. Because return shipping from our overseas suppliers is costly and slow, we typically let you keep the item while we process your refund or replacement — one less step for you.

How Refunds Are Processed
Once we've confirmed the issue, your refund goes back to your original payment method. Most banks and payment providers show it within 5–10 business days.

Subscriptions

• Refund requests must come within 5 days of the charge.
• No order credit can have been used during that billing cycle.
• Any outstanding invoices need to be settled first.

What's Not Covered

• Orders still within normal transit windows (before the delay thresholds above are reached)
• Orders marked "delivered" without a carrier non-delivery certificate
• Orders canceled after shipping, unless the shipment is confirmed lost
• Requests made more than 90 days after payment

Special Circumstances
Rare situations — like a customs seizure — are reviewed case by case. We're happy to look at them, but a courtesy refund in these cases isn't guaranteed.